Omega Magnus – Computer Maintenance Service

 

Omega Magnus RMM platform (Remote Monitoring and Management System) dramatically increases your operational efficiency.

When someone asks what your company does, you wouldn’t say “managing information technology,” would you?

If too much of your professional time and resources are spent outside your interest and expertise, and if IT issues distract you from growing your actual business, we have a suggestion.

 

Leave Your Technology & Computer Troubles to Us, So You Can – Get Back to Doing What You Do Best

For an easily budgeted, small, fixed monthly fee — a mere fraction of the cost of hiring a technician — we’ll take away the worry, frustration and considerable cost of managing your IT environment. 

Our managed IT services solution monitors your systems and sends alerts to our techs. Then reports to the customers monthly of any major issues. This proactive approach to IT maintenance keeps small problems from becoming big … and expensive!

If we discover anything seriously wrong – you will be notified and given options on fixing the issues.  

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Computer Workstation / Laptop RMM Packages:

Desktop Care Plus | Only $10 per computer per month

  • Hardware scans on core hardware components to help determine issues as they begin (monthly report).
  • Operating System scans on core systems to help determine issues as they begin (monthly report).
  • Security checks to help determine if something is not right on your security.
  • Microsoft Patch management & installation – to keep your computer of critical patches and up to dates (weekly critical updates).
  • Third Party Patch management & installation – java, adobe flash, chrome, Firefox and more updates (weekly critical updates).
  • Antivirus active scans, blocks, remove viruses and auto-updates to help keep your computer virus free.
  • Malware active scans, blocks, remove viruses and auto-updates to help keep your computer virus free.
  • Antivirus & Malware Weekly Scan – every weekend system re-scans for any new antivirus & malware – that was undetectable prior to that week.
  • Weekly – perform defrag, os optimization, temp file cleaning, full virus scans (weekly optimization).
  • Web Content Management – control what web sites your employees use, what hours they can access the internet, block dangerous websites before they go there. 
  • Support – On Request, Remotely manage your computers to provide support, without the need to drive to our office in many cases.
  • Monthly Reports on the status of your computers and overall wellness from hardware, operating system issues, viruses, and malware.

 

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Computer Servers RMM Packages:

Computer Server Care Plus | Only $15 per computer per month

  • Server Hardware scans on core hardware components to help determine issues as they begin (monthly report).
  • Server Operating System scans & standard Server Services on core systems to help determine issues as they begin (monthly report).
  • Security checks to help determine if something is not right on your security.
  • Microsoft Patch management – identifies needed patches are needed for OS and most hardware (not auto-installation).
  • Hardware driver updates: we can tell which critical hardware components have updates & patches that need to be installed (not auto-installation).
  • Antivirus Protection: active scans, blocks, removes viruses and auto-updates to help keep your computer virus free. (signature updates every 2 hours).
  • Malware Protection: active scans, blocks, removes viruses and auto-updates to help keep your computer virus free. (signature updates every 2 hours).
  • Antivirus & Malware Weekly Scan – every weekend system re-scans for any new antivirus & malware – that was undetectable prior to that week (weekend scans).
  • Monthly RAID Optimization – performs raid hard disk optimization if needed.
  • Web Content Management – control what websites your employees use, what hours they can access the internet, block dangerous websites before they go there. 
  • Support – On Request, Remotely Manage your computers to provide support, without the need to drive to our office in many cases.
  • Monthly Reports on the status of your computers and overall wellness from hardware, operating system issues, viruses, and malware.

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Computer Servers Service – Monthly Checkup and Updates:

Total Server Monthly Check | Only $150 per server per month

A technician schedules Server Maintenance with a client on a monthly basis:

  • Reviews Monthly Reports with a client – Executive Summary, Client Health Summary, and Virus Monthly Report
  • On Schedule – Microsoft updates all service packs, regular updates, critical updates, and security updates done remotely after hours so as not to interfere with clients working.
  • On Schedule – 3rd Party Updates – updates and patches for most third-party software – adobe flash, java, chrome, Firefox, zip 7, and others – after hours remotely for a client.
  • On Schedule – Server Hardware driver updates – network cards, video cards, PCI, sounds and others – usually remotely after hours for a client, but in some cases may require an onsite visit.
  • On Schedule – OS optimization – clean all temporary files, and file dumps, clean registry, and check for corrupted programs.
  • On Schedule – Windows System Core File Integrity Check – runs reboot diagnostics on Windows OS.
  • On Schedule – Check if Server Backups are working and stable.

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  Service Notices:

  • You can add or remove computers/servers each with confirmed notification – these charges will cease, in most cases the following month.
  • No Yearly contracts or hidden fees.
  • Only activate what you need – Only protect the computers/servers that you want.
  • Required setup on auto payments by credit card to use this service.
  • These notices/policies/ prices may change without notification.

 

Equipment Warranty Notices:

  • Omega Magnus and associates are not responsible for warranty returns or exchanges on equipment, devices, hardware, computers, and related.
  • If Omega Magnus performs the warranty returns or exchanges additional fees will apply.

 

Onsite Support / Phone Support Notices:

  • The “Total Care Plus” programs listed above does not include onsite labor, parts or special consultations done by Omega Magnus.
  • If we provide onsite support hourly charges will apply.
  • The RMM Programs are designed to provide the tools to offer remote help desk support / online management tools and related.
  • It does not offer to include free – Remote or Onsite support outside of those not directly listed in each program.
  • Help Desk support by phone & remote with a live tech additional hourly charges apply.
  • You will be notified before any service or work is begun if fees apply, and an estimate of fees in general.
  • All equipment/parts installed, setup or swapped out at a location will incur fees/charges.
  • The online RMM support plans do not provide free hardware, equipment, supplies or cover onsite support.

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